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Healthcare support staff working in a care facility

Support Services Worker (SSW)

Facility Support Staffing

A coordinated non-medical staffing partner for retirement homes, assisted living facilities, group homes, disability homes, and hospitals, with seasonal and short-notice coverage options. Nursing and clinical care must be provided by licensed healthcare professionals.

Designed for

Retirement homes
Assisted living facilities
Hospitals
Group and disability homes
Seasonal coverage
Senior living communities
Assisted living
Long-term care homes
Hospitals and transitional care
Supportive housing
Rehabilitation and recovery centres

Coverage options

Overnight support
Short-term coverage
Weekend and holiday coverage
Seasonal coverage
Sick-call replacements
Respite support

How care starts

A clear plan for families and facilities

1

Listen to the person, family, or facility contact

2

Understand the setting, schedule, and requested support

3

Confirm scope, availability, and practical expectations

4

Coordinate the first visit or staffing assignment

5

Keep communication open as needs change

Why ApexHealth

One accountable support partner

Screened and suitable staff
Clear scheduling and communication
Flexible recurring and short-term support
Relief coverage discussions
Support planned around each care setting

What we can arrange

Reliable support, shaped around the person

PSWs and companions
Support Services Workers (dietary, housekeeping, porter, activation)
Concierge staffing
General support staff
Sick-call and holiday relief

A clear, respectful start

1

We map your staffing gaps, resident environment, shift requirements, and reporting expectations.

2

We propose a bundled or single-service model with clear responsibilities and points of contact.

3

We can discuss seasonal, weekend, holiday, or short-notice relief where capacity allows. This is not an emergency-response service.

Common questions

Healthcare support FAQs

Are these medical services?

Our current healthcare offering focuses on non-medical PSW, companionship, homemaking, overnight, and facility support. We clarify the service scope before an assignment.

Can you provide replacement coverage?

We can discuss overnight, weekend, holiday, seasonal, and sick-call replacement needs based on staffing availability and the service setting.

How are staff selected?

We review experience, suitability, availability, and the requirements of the home or facility before confirming a match.

Do you serve facilities as well as private homes?

Yes. We can discuss suitable non-medical support assignments in senior residences, retirement homes, assisted living, long-term care, hospice or palliative settings, hospitals, group homes, and community living settings. Clinical treatment, nursing, and palliative medical care must be provided by appropriately licensed health professionals.

Need support at home or on site?

Tell us what coverage, schedule, and setting you have in mind. We will recommend an appropriate next step.

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